Refund policy

Returns Policy

  1. We do not allow returns for any products once delivered due to the nature of perfumery products.
  2. Customers can request a replacement only in case of damaged, broken, or wrong product received. The issue must be reported within 2 days from the date of delivery. Requests after this period will not be accepted.
  3. For replacement eligibility, the product must be unused and in original packaging. Customers must provide valid proof (unboxing video/images) clearly showing the issue.
  4. Replacement process:
    • Customer must contact us within 2 days of delivery
    • Our team will verify the issue
    • Once approved, replacement will be processed within 7–10 business days
  5. We reserve the right to reject replacement requests if proper proof is not provided or if the claim is found invalid.
  6. For any queries, you can write to us at topgearfragrances@gmail.com or contact us at 7305007728.

Refund Policy

  1. We only entertain returns in case of damaged or defective products. Customers must initiate the return request within 2 days of delivery. Requests raised after this period will not be accepted.

  2. To process a return, customers may be required to provide valid proof (such as images or unboxing video) showing the issue.

  3. For any queries regarding refunds, kindly write to us at topgearfragrances@gmail.com.

How long does the refund procedure take?

  1. Once approved, the refund procedure will be initiated within 24–48 hours.
  2. After initiation, the amount will be credited to your original payment method within 5–7 business days, depending on your bank/payment provider.

I haven’t received my refund yet. What should I do?

  1. We notify customers via email once the refund is initiated.
  2. If the refund is already initiated, please wait for the processing time to complete.
  3. If you still have concerns, contact us at topgearfragrances@gmail.com.